Hi

I'm trying to make my first simple runbook and have
followed this excellent video guide https://www.youtube.com/watch?v=Ox_DX04DlXc&list=PL2U54Yj_-iQOKhDkhdmRlyVP6usfEIiJ1&index=2
and have done everything exactly as described in the video - the runbook can be
seen at 27:30 in the video.

I've got the Activity GUID just as described in the
video but when I try to get the service request guid based on the
runbook activity guid I get nothing and the error says: [SC Object Guid]
is null or empty.

I have tried to create different runbooks but the
result is just the same. I am not capable in getting the service request GUID.

Permissions should be just fine.

Any ideas?

Regards

Mikkel

• Edited by Mikkel Madsen Friday, December 12, 2014 9:13 PM

Hi

Thanks for the response.

It turned out to be one of those stupid failures caused by the one who configured the connector in orchestrator (me).

Somehow I had set the orchestrator to connect to our Datawarehouse management server instead of the Service Manager Management server - dooouhg.

When set to the correct server everything works as expected J

/mikkel

• Marked as answer by Mikkel Madsen Friday, January 23, 2015 7:58 AM